Very disappointing experience with MOM Perfume Delhi. I ordered Pacco Rabanne Black XS L'Exces from their website on 9 May 2026 but received no dispatch or tracking updates for days. After repeatedly chasing them through calls and WhatsApp, they finally informed me on 14 May that the perfume was not in stock and asked me to replace it with another fragrance.
Even after confirming the replacement the same day, I had to continuously follow up for updates. They claimed the order was dispatched on 16 May, but till 21 May I had neither received the package nor any tracking ID. After asking for almost a week, they finally shared a tracking number today, which clearly showed the package was actually dispatched today — not on 16 May as they repeatedly claimed.
Pathetic service, poor communication, and misleading information throughout the process. Never ordering from them again and would not recommend buying from them. I have screenshots of WhatsApp conversations and order confirmations to support my experience.
